The eCABS concept was conceived after a number of years observing the evolvement of the cab industry which is currently dominated by a handful of white taxis and a couple of private garages. Not content with the status quo of Malta’s cab industry, the eCABS team embarked on a journey that will eventually see an organisation that is predominantly devoted to change the negative perception that is associated with this industry, as well as live up to the exigencies demanded by prospective clients.
eCABS is built around a talented team of creatives, strategists and quality devotees. The team's combined experience in the tourism, transport and EFL industries; together with the expertise and knowledge in business management, will ensure that customer expectations will be met and exceeded.
At eCABS it is strongly believed that our customers buying criteria are based on the following factors:
Performance: To operate with one goal in mind; to get customers to their destination promptly, efficiently, comfortably and safely.
Superior Service: To have team members adopting and harnessing a ‘can do mindset’ in their daily encounters.
Quality: To ensure quality is a recurrent value in all the stages of the operation, leading to an overall outstanding customer experience.
Convenience: To offer 24-hour round the clock service. The company’s centrally located offices in the heart of St Julians ensures that customers’ needs are met at all times. Free WiFi onboard all eCABS vehicles give customers the added benefit to access the internet while commuting; whilst the credit card facilities ensure convenience for those who prefer to transact with plastic money.
In conclusion, eCABS plans to revolutionize the way the general public perceives the cab industry in Malta, whilst also creating an organization that raises the quality benchmark in this industry; hence our mission statement:-'to innovate & professionalise the cab service in Malta, whilst reaching out to market segments never targeted before'