Terms & Conditions

  • Waiting time per minute is:
    Cars: €0.35 per minute
    Vans: €0.50 per minute
    Executive: €0.50 per minute
  • Grace Period – 10 minutes. No charge will be applied if a client gets into the car within 10 minutes of the booking time. However should boarding happen later than that (for example after 12 minutes), then the waiting charge will be applied for the full 12 minutes.
  • Surcharges may apply for borderline areas.
  • Flight Arrivals – Grace Period of 30 minutes applies after flight lands. Official landing time provided by Malta International Airport
  • Ferry Arrivals – Grace Period of 30 minutes applies after ferry berths. Official arrival time provided by Virtu Ferries Ltd.
  • Extra Stops – Euro3 per stop in the same zone. Drops in different zones are charged according to the discretion of the Dispatch office
  • Soiling – Euro50
  • A charge of Euro5.00 applies when handling apartment keys
  • Surcharge pricing applies on selected days during the festive season
  • Industry norms dictate that departing passengers should be at the airport 2 hours before the flight departs. eCabs recommends airport pick ups to be booked 2.5 hours before the flight departs, giving eCabs a minimum 30 minute time window to get you to the airport. The aforesaid should be strictly adhered to if weather conditions are not favourable. eCabs will not shoulder responsibility for missed flights unless pick ups have been booked 2.5 hours before a flight departs.
  • For Ferry departures, passengers are required to be at the port for boarding at least 1 hour before. eCabs will not shoulder responsibility for missed trips unless pick ups have been booked 2 hours before ferry departs.
  • Baby Car Seats have to be installed by the passengers due to varying preferences about how and where to place the seat. The driver and the company may not be held responsible for incorrect baby car seat positioning or installation in case of an accident. A charge of €5 applies.
  • Supplements apply for Executive Vehicles being booked for Wedding Occassions
  • Group Bookings: Unless we are advised beforehand, the full agreed price applies should the number of passengers be reduced.
  • Cancellation Fees apply as follows;
    1) Full price should the vehicle arrive at the required pick-up point
    2) 50% should the booking be cancelled up to 15 minutes prior to the requested pick-up time in St Julians and Sliema area
    3) 50% should the booking be cancelled up to 30 minutes prior to the requested pick-up time outside St Julians and Sliema area
  • eCABS is not liable for any goods or belongings left behind in our vehicles
  • The customer shall be liable for any damage caused by passengers to any passenger vehicle
  • Any data that is used in the delivery of the service will be processed solely for the intended purpose.  By submitting the booking you are consenting processing of the data according to legal requirement and the user will always have the right to be forgotten by sending an email to [email protected]
  • The booking confirmation and any occasional marketing material will be sent via email (with an option to unsubscribe)

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