eCabs’ service becomes even safer, more personal

April 27, 2021

eCabs has launched four new cab categories within its mobile App to help customers make better and easier choices and improve the user experience when booking their mobility requirements.

The four options – Eco, Pets, Booster Seat and Assist – are set to contribute to an even safer and more comfortable customer experience, within a faster and simpler booking process through the App, or all other booking channels.

In line with eCabs’ ambitious electric vehicles project, customers may now easily opt for a 100% electric or hybrid vehicle through the Eco option within the App; they can also book a cab with a booster seat for their little travellers or opt for eCabs Assist whenever they need a little extra help and special assistance from trained drivers, in line with eCabs’ Passenger Safety Charter standards.

A cab may also be easily ordered for clients wishing to travel with their pets – whilst eCabs has been pet friendly for over 5 years, the in-App experience and booking flow has now been much improved.

“These new categories aim at providing more personalisation that offers a safer, more reliable and pleasant user experience. Our design and development team is consistently hard at work to improve our product offering for a more intuitive and seamless user experience,” says Simon Debono, eCabs’ Chief Officer for Marketing and Business Development.

This move follows eCabs’ recently announced project that will see it run entirely on green vehicles by 2025 and builds on its commitment to offer more choice with their growing number of partner drivers which can be booked through the eCabs Go category in-App. Partner drivers are also incentivised to go Green through more favourable terms.

“These four new categories define the eCabs brand as a more sustainable and all-inclusive one, which seeks to constantly improve the customer experience. This is one of many more improvements that we will be seeing this year as we keep on consolidating our platform in preparation for our long-term ambitions,” concluded Simon Debono.

 

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