The News category in the Press Section of the eCabs website

Here one can find informative and interesting articles which the tech mobility company publishes from time to time.

Please click on the photo above each item to access the original article.

eCabs Passenger Safety Charter

eCabs implements pioneering Passenger Safety Charter

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eCabs is the first mobility service provider in Malta to ever implement and commit to a comprehensive Passenger Safety Charter. Through the Charter, it is voluntarily self-regulating its standards. This will ensure the highest level of passenger safety in the provision of its services.

The Charter is titled ‘eCabs and You’. It represents a commitment by the Company to consistently take proactive measures to ensure the safety of its passengers and drivers. It also creates and promotes a responsible environment for safer Maltese roads.

“From day one, our commitment has not only been that of bringing positive disruption and meaningful change in our sector but also to help raise the bar when it comes to standards across the board. Passenger and driver safety are at the inner core of our services. This is why we decided to go the extra mile and impose on ourselves standards which go beyond those stipulated by the law” says Matthew Bezzina, CEO of eCabs.

“It is within this spirit that we have been working on the Passenger Safety Charter for the past months. So today we are proud to have reached this very important milestone in our journey. We have researched and sought international best practice. We shaped a Charter which will set the gold-standard for mobility in Malta. The ‘eCabs & You’ Passenger Safety Charter is defined by our brand values, being in touch with what matters most to passengers, drivers and all those with whom we share the road. This includes pedestrians, cyclists and people in other vehicles,” added Matthew Bezzina.

A 24/7 controlled environment with a safety-first priority

The Charter is enabled by the fact that eCabs’ remains the only operator that boasts a 24/7 controlled environment with an over-riding safety-first priority. Whilst the entire operation is fully technology-driven, eCabs retains an element of manned and logistical control. Consequently, this ensures constant support for the hundreds of drivers. It also ensures full control over drivers’ trips, tracking of locations and system access control.

‘eCabs & You’ defines the rights and responsibilities of both the passengers and the drivers. It does this by clearly defining the parameters within which a journey is to take place. The Charter covers all key areas. These include customer care, health and safety, vehicle sanitisation, driver behaviour, passenger interaction, mutual respect and emergency protocols.

Passenger Safety Charter sets parameters for safe travel guidelines

Greta Borg Bezzina, Operations Director at eCabs, said “the Charter sets out the parameters for safe travel guidelines,. It also clearly sets out how complaints are handled, and promotes the ease of booking through the multichannel booking options. Additionally it states the Company’s ‘Lost & Found’ policy. Items found in cabs following a drop-off are returned to customers through eCabs’ 24/7 contact centre.

“eCabs is not only committed to take passenger and driver safety very seriously but to also drive positive action by everyone to take safety on the road seriously. Our Passenger Safety Charter is a mutually beneficial tool being enshrined in the fabric of the Company. Passengers will understand better their rights and responsibilities, as well as those of their driver. They will also benefit from the peace of mind knowing they are trusting a Company where their safety is not a mere hashtag, but a core value. We are committed to keep on leading the space of passenger safety. We trust that our Charter will inspire all stakeholders in the sector into nurturing a true commitment towards road safety.”

In the press:

The Malta Independent | Business Today

school transport

eCabs sets new safety and comfort standards in school transport

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The mobility company is committed to delivering a safe, professional and comfortable service dedicated to the school run.

eCabs is adding school transport as a new service line to its mobility solutions portfolio.

Putting safety, professionalism and comfort first, the company says that the service, with a fleet of highly sanitised vehicles dedicated to the school run, was very well received by parents.

“Once again we are raising the bar. We are humbled by the response of the parents who chose to trust their children in eCabs’ hands. This confirms the high regard that already exists about our health and safety standards, says Simon Debono, Chief Marketing Officer at eCabs.

“Unlike traditional school runs, we are also offering the service of collection and drop-off outside the children’s home. Rather than the usual meeting-point, this translates not only into more convenience but even more safety for the children to remain within the proximity of their home until picked up.”

eCabs’ fleet procedures include an intensive sanitisation process. All drivers are also equipped with disinfectant sprays and wipes to constantly sanitise all high touch areas within the vehicle.

Each vehicle is taking fewer children than the maximum capacity. This is done to avoid overcrowding, improving safety and respecting social distancing provisions within the van. 8-seater vans are carrying up to 6 children, while 16 seaters are limiting the number of passengers to 11.

The drivers have been given specialised one-to-one training related to the varying guidelines and requirements of the different schools. Attendance is being taken to further ensure the safety and tracing of the children on each trip.

“As a parent, I know all too well that when it comes to school transport, we want the peace of mind that our children are on time for school and back home afterwards in the safest hands possible,” added Mr Debono.

In the press:

Who’s Who | Lovin Malta

eCabs Malta Trust Foundation

eCabs supporting the Malta Trust Foundation

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Operating from the premises of the Malta Trust Foundation in Floriana, the Food Aid Depot is currently delivering 6,000 food packages to over 1,700 households across Malta and Gozo. 

The fact that since this pandemic hit Malta three months ago, the Food Aid Depot operating from the Malta Trust Foundation has had to open 15 sub-depots across Malta and Gozo says a lot about the current situation and how desperate it has become for many households to simply put food on the table,” says H.E. Marie Louise Coleiro Preca whose Malta Trust Foundation is currently busy running the Food Aid Depot.

“These amounts are beyond shocking and it is therefore very important for us all to remain sensitised and aware that for many families, the situation has become very desperate and far from simple. Distribution of all the food packages entails a massive logistics coordination and we feel very lucky to have found the very generous support of eCabs who for the past two months have been assisting us with emergency last minute deliveries of food packages even on weekends,” added H.E. Coleiro Preca who founded the Malta Trust Foundation in 2015 to support and bring real and significant impact in the lives of disadvantaged young people and individuals.

Supporting the community at this very fragile time

Greta Borg Bezzina, Director of Operations at eCabs, mentioned that the company’s mission was always to bring disruption to the mobility sector and the way people commute. 

“However, this disruption is nothing compared to the disruption that this pandemic has dealt to thousands of families and individuals. Therefore, supporting the community at this very fragile time with our infrastructure has now become eCabs’ mission, in line with the supportiveness value the brand embraces and priority. At the same time, we are indebted to the many volunteers who are making the Food Aid Depot a living miracle every day,” added Borg Bezzina.

Helping the Malta Trust Foundation reach more people in need

Although the main depot is located in Floriana, the past three months have seen another 15 sub-depots opening in Paola, Bormla, Żabbar, Żejtun, Marsa, Qormi, Siġġiewi, Mosta, Senglea, Għaxaq, Mqabba, Sliema, Floriana, Birkirkara and Gozo with the help of parish priests, local councils and schools.

“The basement of St Aloysius College’s Sixth Form for example, is acting as our sub-depot in Birkirkara. Gozo too has many families in need, way beyond the 135 households we are already providing food to. And besides the Floriana depot acting as our main base, the bulk of the food is currently going to our Sliema sub-depot located in St Patrick’s home,” H.E. Coleiro Preca added. 

“We are also extremely grateful to companies like eCabs, who have chosen to support our cause by applying what they do best to help the community in these very difficult times for everyone. It is admirable how every time we are faced with emergency deliveries, eCabs is always very responsive and makes sure that our food packages reach the families in need. Together, we want to keep working to make sure no one is left behind,” concluded H.E. Coleiro Preca. 

In the press:

The Times of Malta | Newsbook.com.mt | Lovin Malta

eCabs technology Kerstin Rizzo

Women in technology spotlight | Kerstin Rizzo

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Head of Programmes at eCabs Technology Division

Technology has been a seed in the eCabs culture since the day it moved its first passenger from point to point. That seed today became a thriving branch. A fully-fledged transport technology division, composed of an exceptional team of technologists who are driving the engines for the internationalisation vision of eCabs. Kerstin Rizzo joined eCabs’ technology team as Head of Programmes a year and a half ago. She explains how fundamental technology has been in the growth achieved by eCabs in the past years. She also describes her role as a professional in a tech company.

“I wanted to become a chemist and had focused most of my studies on research. However, tech always interested me. I recall myself patiently typing code from various games’ magazines onto our ZX Spectrum a few moons ago”, she smiles.

“Eventually I read Chemistry and Computer Studies at University only to realise there were many tech opportunities available. By then, my choice was an obvious one which I never regretted.”

After 15 years as a systems’ analyst and a software developer, Kerstin spent another 10 years in management, leading several high-profile projects.  She then joined eCabs to realise she had just walked into an immensely disruptive and innovative culture.

“I must admit that I had my reservations. I wondered what my interactions would be like in a company which I thought would have a relatively heavier male presence. Only to find out that the workplace is also highly populated by fellow ladies. I had joined a company whose priorities are focused on innovation and a relentless pursuit for excellence. The vision is an ambitious one and it’s what makes the environment so inspiring to work in. ”

A robust technology infrastructure

Technology remains fundamental in eCabs’ growth journey. As the organisation keeps investing heavily in this area, it bids to consistently improve its efficiencies in operations. Thus it ensures a seamless service delivery to its clients. It also brings about the ability to quickly adapt to unpredictable scenarios such Covid-19.

“Our technology also takes into consideration our growing driver base. Coordination of all the trips, tracking and timely pick-ups all depend on a robust technology infrastructure. This also enables us to lay out our long-term vision for the organisation. eCabs’ primary strategic goal is to internationalise its product portfolio. It is in the process of transforming its current technology to a cloud-based solution.

“One of the aspects that makes working at eCabs a unique proposition is the fact that we are a company intent on bringing a drastic shift in the country’s mobility patterns. Mobility remains a big challenge for Malta with a very particular and complex infrastructure. I am thrilled to be working on such challenges at a company with a vision of bringing a positive change in this aspect.

Being the only mobility company in Malta adopting an all-inclusive multi-booking channel model through the app, phone, web, social media and email, eCabs has made its service accessible to all to ensure mobility for everyone.”  

eCabs technology

New exciting challenges for eCabs technology

In a world driven by data, new exciting challenges emerge to harness that power and make good use of it. “As our service grows, our models are increasingly helping us predict traffic patterns and trends. This allows us to keep offering a reliable service within the shortest time possible and at competitive prices. With aspirations of product development into the ‘Last Mile’ delivery segment my role becomes more fun and challenging as I help to translate these innovative business requirements into IT deliverables, which will essentially see customers and their parcels reaching their destinations in a quicker, smoother and more efficient manner.”

Agility in adapting is also an essential attribute as external factors can very quickly change the priorities. Covid-19 is a perfect case in point as Kerstin points out: “The surreal scenario that hit us in March 2020 had instantly shifted the priorities. But we are an amazing team and we managed to pull this through together, matching the speed and change in direction”.

The future is female

Turning back to the topic of women and IT, Kerstin is proud as a woman not only in an IT environment but also at a tech mobility company. But she also quickly admits that STEM subjects remain male dominated, and augurs that the future will see more women choosing Science, Technology, Engineering and Mathematics. 

“The fact that I made it means that change is indeed possible,” she quips enthusiastically. “But this change needs to start from the very bottom, tackled from as early as kindergarten. There are plenty of innovative educational programs and science challenges that school children should be introduced and exposed to. It would help encourage a larger cohort of young women to take up tech-related jobs by also promoting women in these fields to serve as role models”. 

Kerstin is interested and fascinated by astronomy. Her first inspiration as a young girl was Katherine Johnson, the famed mathematician who was instrumental in Nasa’s first manned space flights. Famed by the recent Hollywood movie Hidden Figures, Katherine Johnson carved her place in the history books. Kerstin says that there is no reason not to dream big and go for the achievement. “We’re only scratching the surface of possibilities here and that is what I love about this subject and this company. The future is bright – even in the face of the battles we face today.”

In the press:

Business Today

COVID-19 guidelines

eCabs implements fully new mandatory COVID-19 guidelines

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eCabs, Malta’s leading passenger transport provider, has implemented fully the latest set of mandatory Covid-19 guidelines. The guidelines were issued for cab and taxi operators by the public health authorities over the last days.

eCabs has not only ensured it is fully compliant to the published guidelines but has also extended its passenger and driver safety standards to ensure that their health is given the highest level of priority.

The new Covid-19 guidelines include amongst others, mandatory masks to be worn by both drivers and passengers who should not be allowed to board the vehicle unless they are wearing a face mask. To help with this directive, eCabs are now also selling disposable face masks in-vehicle. 

“We’ve been keeping our fingers on the pulse since day one of this public health emergency, following the health authorities’ recommendations and updating our operations accordingly. We have also sought international best practice in our sector and acted on our own initiative to strengthen our safety measures, such as the installation of a dividing perspex screen between driver and passenger.  These matters are taken very seriously, not only for the safety of our passengers but also for that of our own drivers,” said Simon Debono, Chief Marketing Officer of eCabs.

“I believe it is important for everyone to work together to stem this situation and do their part so that normality returns as soon as possible, whatever shape that may be. I’d like to urge our passengers to collaborate with us in respecting these measures in everyone’s interest,” he added, mentioning that eCabs has also been encouraging payments to be effected through credit cards in the App to reduce cash handling.

COVID-19 guidelines; going beyond what is mandatory

A vehicle ventilation policy has also been adopted in response to these new guidelines and with a view of the rising temperatures. These include the air recycler to be turned off at all times and  windows to be left ajar for better ventilation. The air conditioning filters are also being treated with viral disinfectant as part of a wider, daily in-vehicle sanitisation procedure which has been in effect since the first week of March. This includes extensive steaming and cleaning using the same disinfectant which possesses long residual action.

“Our Covid-19 policies are kept consistently updated on our website. Anyone riding with us can be sure that we are doing our best and going beyond what is mandatory. We are doing our utmost to make sure that in these challenging times everyone can get from point to point with peace of mind and in the safest manner possible,” concluded Simon Debono.

In the press:

The Times of Malta | The Malta Independent

eCabs MOAS

eCabs supports MOAS and the Agency for the Welfare of Asylum Seekers

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MOAS has found the support of eCabs in handling the logistical aspect of a Covid-19 project aiding vulnerable communities.

eCabs is delivering 2500 meters of elastic, 500 meters of fabric and 140 spools of thread to 130 volunteers around Malta.

These volunteers have recently responded to a call by humanitarian organisation MOAS (Migrant Offshore Aid Station) and the AWAS (Agency for the Welfare of Asylum Seekers), to produce a total of 6,500 face masks for refugees and asylum seekers in Malta, to aid these vulnerable communities amid the COVID-19 pandemic. 

MOAS, which is also providing all the material needed, has found the support of eCabs in handling the logistical aspect of the project. A total of 260 trips covers the delivery of all the needed material to the volunteers who will sew the masks together, as well as the collection and redistribution of the freshly made masks back to MOAS and AWAS. The asylum seekers and refugees currently resident in the centres will receive the masks, in an attempt to slow the spread of the virus and protect the beneficiaries and wider community. 

“We are incredibly grateful for this service” – MOAS

Christina Lejman, Head of Fundraising and Project Management of MOAS said “I honestly cannot thank eCabs enough for this who stepped in without hesitation. We are incredibly grateful for this service as it will make a huge difference to the project. People have been so kind in donating their time and efforts, so to be able to get them the items quickly and reward their generosity is really amazing.”

“Although homemade masks are not an alternative to medical grade PPE, they have been shown to slow spread in high density residential communities. Following the call, over 130 people offered to volunteer, committing to produce at least 50 masks each over the coming weeks,” added Ms Lejman.

Matthew Bezzina, CEO of eCabs added, “Teamwork, empathy and community spirit should prevail in times like these. We all need to make an effort to continue supporting these types of causes even when normality returns. A tip of the hat to MOAS for supporting the Agency for the Welfare of Asylum Seekers, and for all the amazing volunteers who are contributing their time and effort to this worthy cause. It was only natural for us to pitch in to this project and contribute to its eventual success, in the same way that we are contributing to other community support causes”.

In the press:

The Times of Malta | Newsbook.com.mt | la Repubblika

eCabs technologists Luca Di Micele Mark Spiteri

We’ve got the power

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How eCabs’ empowered technologists are engineering the growth of the company.

Very few people know that behind eCabs’ complex operation there is a fully-dedicated team of developers and in-house technologists, building and developing the company’s international-grade IT systems.

“When I came to join, I did not even know that the company had its very own team of developers who were running the eCabs App. Honestly, I was blown away when I was introduced to the whole set-up and was immediately offered the first project to work on the drivers’ app,” said Mark Spiteri, one of eCabs’ in-house developers.

“I wanted a new challenge and eCabs clearly want to go places with their technological efforts. More importantly, I realised the dynamic and technologically disruptive nature of eCabs in which I saw a company that was committed to harness the power of technology and was willing to invest in order to claim its rightful leadership position.

An amazing journey

“Looking back, it has been an amazing journey. But what’s more amazing is the fact that so much more is coming up our way as this sector is going through many important changes,” said Mr Spiteri.

Luca di Michele heads eCabs’ team of developers. He explained how, this year, eCabs founded Cuorium as its very own captive logistics software set-up which is now tasked with not only developing all the technology behind eCabs’ new IT infrastructure, but to transform this into a platform to enable the company to take its operations into the international market.

“Although owned by eCabs, Cuorium operates on the same engaging lines as those of a start-up. The structure is flat and communication between us and management is extremely dynamic. We source ideas, explore them together within the team, shape them in our programmatic plans, put them forward to the CTO and CEO and we evaluate them together until the way forward is identified,” said Mr Di Michele.

eCabs technologists

26,000 new app users in four months

“Up to two years ago, eCabs was running on a system built on outsourced software. This served its purpose to enable the growth of the company but was increasingly limited to match the growing needs of the operation. In parallel, the company’s strategy was evolving at a very fast pace in which technology was the centrepiece enabling its execution,” added Mr Di Michele.

“This is what led us to rebuild our platforms, with the medium-term objective of opening up the platform to other operators and the international market.

“We, therefore, set out on a long-term plan where the first target was to build our own system to fit the evolving operations framework of the company. Subsequently, we redesigned the whole interface, gave a new look that reflected the company’s evolved identity and plugged the system on to the new platform. The app’s success was instant.

“In the first four months of this year, 26,000 new users downloaded the app which eventually saw over 80,000 booked rides in the same period. To date, there have been almost 215,000 downloads of our eCabs App,”

Today, eCabs’ mobile app is a recognised best practice. It is highly rated for offering a very straightforward method of booking a ride within a few seconds.

A great tool helping eCabs technologists collect data

The app runs in parallel with three other methods of booking namely, phone bookings, e-mail bookings and web bookings, with new tech-based booking channels on the horizon in 2020. All these channels are operated from a fully-fledged contact centre handling hundreds of customer interactions on a 24/7 basis.

“We have been watching the technology behind our app revolutionise passenger mobility and how people decide and choose to commute. The app is also acting as a great tool that is helping us collect data to be able to improve our service by aligning our operations to the changing mobility trends. Having our own team of developers is now allowing the company to focus on solutions that cater for Malta’s unique needs,” added Mr Spiteri.

“One of the main features of the eCabs’ App is that once you book a cab, you can monitor in real time the location of the cab. Another smart feature is that when you pre-book a cab through the app, customers enjoy highly-beneficial rates.

“Our technology, together with our contact centre, are the heart of the company. Now that the app and our platforms have been completed, we are ready to move on to the next level. That of fuelling innovation across all our operations.”

“Developers are usually the ones working behind the scenes but at eCabs, I am proud to say that we constantly play a central role not only in the company’s IT evolution but also as protagonists in its commercial way forward,” the duo remarked.

A truly exciting place to be for eCabs technologists

Both are now already looking at some very exciting projects for next year.

“Being part of the eCabs’ tech team is a truly exciting place to be at this point in time. We are busy improving our tracking system whereby passengers will also be able to share their vehicle’s tracking with others. Additionally, we are working on a gamified loyalty scheme proposition to reward our customers more. We are adopting cutting-edge geo-spatial technologies, flirting with the application of AI and looking at better ways how to consume our huge data bank to enhance trip optimisation capabilities.

“We’re on the right track. This year, we managed to bring down the booking processing time from six seconds to one second and we want to review the post-booking phase in a more transparent way that reassures customers that their cab is actually on its way and at the best price possible. We could easily say that technology is enabling us to commit a much stronger value proposition to customers even on a day-to-day basis,” they added.

What’s most exciting for the future of the technologists at eCabs? “Invariably, reckoning that our platform will now be exposed on the international market is a unique experience for all of us and an opportunity of a lifetime,” Mr Spiteri and Mr Di Michele concluded.

 
In the press: